Returns Policy

Return Policy for Floof & Sol

At Floof & Sol, we strive to provide you with high-quality products and excellent customer service. Due to the nature of our products and the demographic we serve, we have implemented the following return policy:

1. Returns and Refunds:

• We do not offer returns or refunds on our products at this time.
• All sales are final, and we cannot accept returns for reasons such as change of mind or dissatisfaction with the product.

2. Damaged or Incorrect Products:

• If you have received a damaged or incorrect product, please contact us within 7 days of receiving your order.
• To initiate the resolution process, please email your order number and a clear photo of the damaged or incorrect product to info@floofandsol.com.
• We will review your case and work with you to correct the error promptly.
• In some cases, we may request the return of the damaged or incorrect product for further examination or verification.

3. Exceptions:

If you believe your situation merits an exception, please contact us directly with your concerns, and we will assess it accordingly. We will handle those requests on a case-by-case basis

4. Contact Us:

• If you have any questions or need further assistance regarding our return policy, please reach out to our customer service team at info@floofandsol.com.
• We are committed to ensuring your satisfaction and will do our best to address any issues or concerns you may have.

Please note that this return policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated.

Last updated: 7/13/2023